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Privacy Notice
Regenage Wellness & Aesthetic Sdn Bhd (Ann Aesthetic Clinic) · Last updated: August 2026
This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website or submit an enquiry, booking request, or assessment, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Data Controller
Regenage Wellness & Aesthetic Sdn Bhd (trading as Ann Aesthetic Clinic) is the data user responsible for your personal data collected via this website.
2. Personal Data We Collect
- Name, phone number, and email address
- Preferred branch, treatment interest, and appointment details
- Messages or notes you choose to provide
- Assessment quiz answers and scores (if you use our skin assessment tool)
- Limited website-usage information (such as pages viewed, approximate device or browser type, and similar technical details) collected through cookies or similar tools so we can operate and improve the site
3. Purpose of Collection
We collect and use your data to:
- Respond to your enquiry and arrange your consultation or appointment
- Prepare for your visit and provide personalised medical or aesthetic advice
- Follow up with you via phone, WhatsApp, or email regarding your request
- Maintain internal records for clinic administration and quality assurance
- Analyse enquiry, assessment, and website performance data to improve our marketing, treatment offerings, and clinic services
- Measure how our online advertising performs and, where appropriate, show ads that may be more relevant to people interested in our services
- Plan and refine treatment programmes based on patient needs and feedback
4. How We Protect Your Data
- Access is limited to authorised clinic staff and doctors who need the information to serve you
- Medical and personal enquiries are handled with strict confidentiality
- Website form submissions are transmitted securely to our internal systems
- We do not sell your personal data, and we do not publicly disclose your personal or health-related information
5. Cookies, Meta Pixel, and Similar Tools
On selected pages, we use the Meta Pixel (provided by Meta Platforms) and may use other standard website tools to help us understand how visitors use our site, measure advertising results, and support remarketing of our clinic services. These tools typically collect technical or usage information about your visit rather than the confidential details you type into our enquiry forms.
You can manage cookies through your browser settings. Turning cookies off may affect how some parts of the website or ads work.
6. Disclosure to Third Parties
We may share or allow processing of relevant data only where necessary and lawful, for example:
- With our clinic team and attending doctors for consultation purposes
- With trusted service providers who help us operate the clinic and website (for example appointment support, hosting, or analytics), under appropriate confidentiality or contractual safeguards
- With our appointed marketing partners, who may access enquiry or lead information so they can help us follow up on campaigns, improve our marketing, and support patient enquiries on our behalf
- With advertising and analytics partners such as Meta, so they can help us measure campaign performance and support advertising and remarketing on their platforms, in line with their policies and our instructions
- Where required by law, regulation, or court order
These partners process information only to help us run and improve our services under our direction; they are not given permission to use your enquiry details for their own unrelated purposes, and access is limited to what is needed for the task.
7. Data Retention
We retain your personal data only for as long as needed to fulfil the purposes above, or as required by applicable laws and professional record-keeping requirements.
8. Consent
By ticking the consent box on our website forms, you confirm that you have read this Privacy Notice and agree to our collection and use of the personal data you provide in that form so we can contact you about your enquiry or consultation and improve our services as described above. Website cookies and advertising tools are described in this Notice for transparency and operate as part of normal website and marketing use.
9. Contact Us
For privacy-related questions or requests:
We may update this Privacy Notice from time to time. The latest version will always be available on this page.